Emmon Thomas

Background

About Emmon Thomas

Emmon Thomas est1482@gmail.com CAREER OBJECTIVE To have a challenging position with a business where I can utilize strong organizational and problem solving abilities, to assist the company in its goals for continuing efficiency and growth. SUMMARY OF QUALIFICATIONS Effective in assessing and resolving operational problems to increase productivity and recognized for a strong work ethic, commitment to teamwork, and total customer satisfaction. SELECTED ACCOMPLISHMENTS ORGANIZATIONAL Managed book of 300 assigned accounts of which 80% ended in new sales. Strategically lowered production costs for GM, Ford, and other large companies who demand on-time operations. Connected with appropriate departmental heads to secure on time payment, reducing delays in settlement payouts by 50%. Secured more lanes of transit than competitors and spearheaded recruitment of drivers for the newly won contracts. Cold Called 80 clients on average daily and methodized client information into files/spreadsheets for easy access. PROBLEM SOLVING Strategic thinker, connected the dots in tough situations that resulted in improved production for shipping and receiving operations. Initiated collaboration between decision makers and service agents that positioned our team as one of the top 3 in the country for 6 months consecutively. CUSTOMER SERVICE Focused daily on providing great customer service in all positions held by listening to their needs and solving concerns as quickly as possible. Utilized sales skills that increased closing rate, and improved customer retention by 85%. Personalized the needs of clients effective enough to out rank our direct competitor by customer service ADDITIONAL SKILLS Project Management Skills Excel/Google Sheets Skills Microsoft Office Skills Marketing & Sales Conflict Resolution Skills Time Management Skills REFERENCES AVAILABLE UPON REQUEST