Emre Sildir

Background

About Emre Sildir

With over seven years of experience in the field of customer service operations, I have developed a strong passion for delivering high-quality service solutions and enhancing customer satisfaction. As the After Sales Manager at Silverline Appliances, I manage the technical and commercial processes of the service organization, as well as the aftersales team and internal operations. I am driven by the mission of providing exceptional service to our customers, partners, and stakeholders, and I strive to contribute to the company's vision of becoming a global leader in the appliance industry. I bring diverse perspectives and experiences to the team, as I have worked with different markets, cultures, and technologies throughout my career.In my current role, I am responsible for various aspects of the aftersales service operations, such as analyzing the field failure reports, determining the training needs of foreign services, establishing third party service organizations, supporting service companies for technical issues, managing the spare parts warehouse and delivery process, and following up on quality issues and financial matters. I use my project management, communication, and analytical skills to coordinate and oversee these tasks, and ensure that they are completed in a timely, efficient, and cost-effective manner. I also leverage my Coursera certifications in effective problem-solving, decision-making, and time management to optimize my performance and productivity. I am proud of the achievements that I have accomplished with the help of my team, such as increasing the user retention rate, reducing the service cost, and improving the KPIs.