Eppie Francis
Complaint Analyst at Mohela
Based in Winnabow, United States
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Seniority
Staff
Department
Operations
Location
Winnabow
Industry
Financial Services
Company size
868
Contact information
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e•••••••@mohela.com
Phone
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Background
About Eppie Francis
OPERATIONS MANAGEMENT * COLLECTIONS * CALL CENTER * CLIENT RELATIONS MANAGEMENT Thank you for viewing my LinkedIn profile. My professional background includes 15 years of Call Center/Collection leadership bridging the gap between operational and technology teams. Through an "in-the-trenches" leadership style, I deliver a cohesive workforce that collaborates towards bottom line results and delivers a seamless customer experience. Fast-paced, productivity-focused work environments are very comfortable to me. My expertise is to motivate direct reports and department team members to high levels of performance and efficiency. I am very good at assessing client's needs and developing solutions to meet or exceed those expectations. Core Skills Call Center Management Leading Operational Teams Leading Administrative Teams Client Services and Retention Regulatory Compliance Project Management Predictive Dialer Strategies To learn more about my career history and my professional qualifications, please connect with me via LinkedIn or contact me directly at eppielou@gmail.com.
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