Eric Alexander

Background

About Eric Alexander

Determined, experienced and knowledgeable leader known for taking initiative, continuously learning and exceeding expectations when given challenges and deadlines. Eric is a change and growth motivator who is meticulous, methodical and produces quality results. A technically astute professional possessing a variety of skills. Balanced between business and technical abilities, I possess 18 years of electronic payments and merchant services experience; an information technology student for the past 15 years adept to problem solving customer & technical service problems; and for the past 10 years I have been a people manager, onboarding and developing service and support professionals. In 2022, I accepted a new challenge and career change into product management. Additionally, I am now working within a different financial services vertical. In this short period of time, I have learned about the many facets of this business, product management, devops, and agile/scrum principles. I am pursuing a Bachelor of Science degree in Management Information Sciences at Franklin University, to be completed in 2024. I have earned an Associate of Science and Arts from Cuyahoga Community College May 2012. In 2020, I attained Google's IT Support Specialization certificate and have been QIR Certified through the PCI SSC. I am a Certified Scrum Product Owner as of September 2022.