Eric Arbour

Background

About Eric Arbour

Ansible Automation Platform engineer in a Multi-corporate platform, Multi-Datacenter solution • Computer Science College Diploma, ITIL certified experienced professional with fourteen years of service desk experience providing software, hardware, client/server and networking technical support. • Proven success working in high-volume, small-to-large IT organisations, technical service desks. • Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues. • Experienced in providing timely, accurate service, with varying levels of complexity and security, solely responsible for multiple buildings. • Successful communication with remote colleagues to collaborate and provide more timely service and solutions. • Have developed an ability to understand client’s needs for new systems and networks and advising offsite teams as to what needs to be installed to fulfill client’s key requirements.