Eric Ayaso

Background

About Eric Ayaso

Dynamic and top performing leader with over 20 years of experience in a variety of settings: healthcare, training and development, consulting, and entertainment. An experienced, consummate professional who executes solutions that create trust, value, and satisfaction for customers, business partners, and constituents alike. Accomplished leader who leverages process improvement to achieve goals resulting in ease of operation, efficiency and effectiveness. Proven competencies identifying complex matrix elements, and then yielding clarity. Experienced in diverse business sectors including prescription benefit management (PBM), healthcare, training and development, and consulting. ACCOMPLISHMENTS-As the tenth employee of a small-start-up PBM company, created and developed standard operating procedures for various department structures and functions, ensuring consistency in process performance. Results included lower costs, eliminating unnecessary wastes, attracting new clients, improving profitability, and ultimately growing the company into a multi-billion dollar enterprise-Managed the design and execution of focus group research for museum/theme park clients with low visitor attendance. Recommendations made based on findings increased visitor attendance by 30% within a period of only 12 months -Lead and managed several cross-functional teams of 25+ members delivering projects on time with a 99% customer satisfaction rating -Established a new online, retail company that specializes in gourmet products providing new line of specialty food products and services within the food and beverage industry – grew to 300 clients within only 9 months -Assembled and trained test teams to identify opportunities for process improvement and risk management – processes were adopted companywide as a best practice -Reorganized teams and developed talent from underutilized employees which invigorated staff moral and work performance having a positive impact on company culture