Eric Babin

Background

About Eric Babin

I help companies keep their systems running smoothly, minimize downtime, and improve performance through proactive monitoring, automation, and rapid incident resolution. As a Site Reliability Engineer, I specialize in optimizing Cloud infrastructure, reducing service disruptions, and ensuring seamless digital experiences. At IBM Cloud, I focus on monitoring critical services, automating processes, and driving continuous improvement. By leveraging tools like AWS, IBM Cloud, Opsgenie, Splunk, and Grafana, I’ve cut detection times, improved system uptime, and streamlined response workflows to keep global applications performing at their best. I bring expertise in Cloud platforms (AWS, IBM Cloud), incident management, DevOps automation, and monitoring tools (Opsgenie, Zabbix, Splunk, Grafana). With hands-on experience in leading troubleshooting efforts, administering Cloud infrastructure, and fine-tuning performance metrics, I continuously strive to innovate and streamline processes. FromLinkedIn Bio managing large-scale systems to ensuring root cause analyses for service disruptions, my goal is always to ensure business continuity and provide seamless digital experiences for users. DRIVING MEASUREABLE IMPROVEMENTS Accelerated Detection Times by 25%: Improved response efficiency for critical services across two data centers, driving faster issue identification and resolution for a global electronic logging application, enhancing service reliability. Reduced Incident Resolution Time by 40%: Optimized the incident response process, meeting a 95% Service Level Objective (SLO) through rapid resolution of customer-impacting events in a live service application. Decreased Customer-Impacting Events by 80%: Streamlined incident management from detection through mitigation, significantly reducing high-priority service disruptions and ensuring smoother operations. CORE EXPERTISE: Site Reliability Engineering (SRE) – Cloud Infrastructure Optimization – Incident Response & Root Cause Analysis – Disaster Recovery & Business Continuity – Performance Monitoring & Troubleshooting – Service Level Objectives (SLOs) & Agreements (SLAs) – Problem-Solving – Collaboration – Process Optimization – Incident Management – Leadership ACHIEVING EXCELLENCE TOGETHER Let’s connect and discuss how I can help your organization enhance reliability, efficiency, and performance.