Eric Bennett

Background

About Eric Bennett

As a Manager Project Management at Comcast Business, I lead a geographically diverse cross-functional team of program managers, product owners, business analysts, and systems analysts who deliver end-to-end solutions that drive service agent efficiencies and customer satisfaction. With over 7 years of experience in product development, program management, and process improvement, I have a proven track record of identifying business needs, creating client-centric solutions for Fortune 500 companies, and delivering complex projects on time and within budget.I am a Certified SAFe Agilist and Product Owner/Product Manager, with strengths in Agile program management, stakeholder management, and coaching/mentoring. I am passionate about applying Agile principles and practices to enhance end-to-end process flows, reduce swivel, and enable data-driven decisions. I have successfully managed large-scale, cross-functional programs and initiatives, such as the Comcast Business response to Covid-19, the operationalization of a new customer support model, and the re-engineering of the primary agent-facing support platform. I am motivated by the mission of Comcast Business to provide innovative and reliable technology solutions that empower businesses and communities.