Eric Bradey

Background

About Eric Bradey

As an Experience Management - Sr. Manager at Verizon, I lead a team of onshore and offshore developers to design new features for frontline tools, integrating Gen AI functions into Agent Assistant resources with a partnership with Google. With over 5 years of experience in leading AI and UX projects, I have a proven track record of delivering 100% of all initiatives on time and ensuring all deliverables meet the highest standards of quality and performance. My core competencies include voice of the customer, brand personality, UX research, project management, learning and development, and stakeholder partnership. I am passionate about creating innovative and engaging experiences that enhance customer satisfaction and loyalty, as well as empower frontline agents to provide exceptional service. I am also committed to fostering a collaborative and inclusive culture, where I share feedback, recommendations, and best practices with senior leaders and peers across multiple organizations and vendors.