Eric Bressalmo

Background

About Eric Bressalmo

Transitioning from Real Estate sales to a Technical Support Manager role I learned to leverage various transferable skills. Here are some skills I have developed in Real Estate Sales that are valuable for a Technical Support Manager position. Customer Service: • Handling client inquiries, addressing concerns, and ensuring a positive customer experience. • Managing customer support interactions, resolving technical issues, and maintaining customer satisfaction. • Communication: • Explaining complex information clearly, negotiating deals, and providing updates to clients. • Communicating technical information effectively, collaborating with team members, and liaising between customers and technical staff. • Problem-Solving: • Finding solutions to client problems, overcoming objections, and navigating complex transactions while communicating technical information effectively. • Troubleshooting technical issues, developing strategies for problem resolution, and improving support processes. • Sales: • Assisting clients with the buying or selling of properties, understanding client needs, and closing the deal. • Influencing and motivating team members, advocating for customer needs, and negotiating solutions to technical problems.