Eric Concha

Background

About Eric Concha

With over a decade of experience in project management, and product development, I excel in driving innovation and efficiency. My expertise spans strategic planning, digital transformation, and agile methodologies, which I’ve applied to lead key initiatives and optimize processes in various roles. I have successfully navigated complex challenges, such as transitioning entire workforces to remote operations, and led software development on high-regulated and complex industries. In my Project Management and Product Owner roles, I’ve managed backlogs, set priorities, and ensured products align with market needs. My leadership has resulted in the launching of products such as iamgloria.com an AI-Powered Customer Service, Prospecting, and Lead Qualification Agent. My technical skills include developing software applications with No-Code Tools, implementing electronic invoicing systems, and creating user-centric web platforms that significantly enhance customer engagement. I also have experience in Linux servers and data networks. A key highlight of my career is organizing and participating in major industry events (like eMerge Americas 2024 at the Miami Convention Center) where I directly engage with customers and enhance market presence. I thrive in dynamic environments and am committed to continuous improvement, technological innovation, and fostering a collaborative work culture.