Eric Conrad Shoffner

Background

About Eric Conrad Shoffner

A Professional in Customer Service, Management, Finance and Technology Training in corporate environments for over 28 years, Eric's experience has generated many successes througout various industries. He has a passion for assuring training needs are met consistently, through exemplified, hands on experiences, follow up processes, and team Management. An avid mentor and coach of individuals and teams. His areas of specialty include, Leadership Skills Training, Management Training, Sales Training, Customer Service Training, Information Technology Implementation and Migration, Help Desk Consulting, Soft Skills Training and Application, Building Business Rapport, Relationship Deepening, Software Application, Organizational Effectiveness, Process Management and Improvement, Retail and Consumer Bank Management, Call Center Representative and Call Center Management, Client Relationship Management, Hotel and Front Desk Management. Eric also holds as Final Secret US Marine Corps Clearance. Leadership Training Professional and Consultant The Training Associates TTA Certified + Accomplishments: • Certified Technical Writer • Classroom Training Facilitation • Leadership Skills Training • Management Training • Performance Coaching/Mentoring • Sales Training Delivery • Customer Service Training Delivery • Information Technology and Help Desk Consulting • Soft Skills Training Delivery • Learner Skill Development and Application • Building Business Rapport • Relationship Deepening • Software Application Implementation • Organizational Effectiveness • Process Improvement Management • Retail and Consumer Banking Management • Call Center Training • Call Center Management • Hotel and Front Desk Management