Eric Disla

Background

About Eric Disla

As an accomplished Product Operations & Support Manager based in Riverview, FL, I bring a wealth of experience in IT across diverse sectors, with a particular focus on insurance and healthcare. My career is defined by a commitment to enhancing operational efficiency and delivering top-tier support services. With a proven track record of managing over 30k ticket submissions and neutralizing 24 cyber-attacks within a two-year timeframe, I thrive on resolving intricate technical challenges and optimizing system functionality. My expertise spans advanced troubleshooting, customer service, and incident management, supported by technical proficiencies in Microsoft365 Admin, Salesforce Admin, Jira, and more.In my current role at Assurance IQ, I drive comprehensive CRM/Delta Dialer training sessions and facilitate seamless communication channels between internal teams and external stakeholders. I am recognized for my ability to proactively acquire in-depth knowledge of company services, serving as a trusted consultant to enhance operational efficiency across departments. Prior roles include contributions as an Onboarding & Contract Specialist at Assurance, where I played a key role in refining onboarding processes and providing ongoing support to boost team morale and effectiveness. My career trajectory underscores a dedication to excellence, continuous improvement, and client-centric solutions. Let's connect to explore synergies and opportunities for collaboration!