Eric Dow

Background

About Eric Dow

With over 20 years of experience in customer service, I support various Customer Relations Management initiatives including software development, creating functional processes to utilize all available tools for end users. I also train CRM software to new employees, influence the execution of senior leadership direction, and resolve IT and personnel issues. My core competencies include process improvement, operational activities, computer literacy, and healthcare marketing and management. I have more than 20 years of experience in developing and implementing education and efficiency procedures, as well as executing dynamic communication strategies for diverse healthcare organizations and programs. I am passionate about adding value to the community and enhancing the customer experience by partnering with internal and external stakeholders, leveraging data insights and client feedback, and driving engagement, results, and retention.