Eric E.

Background

About Eric E.

As a Lead Technical Solutions Consultant at LinkedIn, I have over eight years of experience in providing multi-platform technical support, creating training documents and processes, and driving strategic initiatives to improve product quality. I have a Technical Writing Certification from LinkedIn and a BA in English Literature from Eastern Michigan University. I am passionate about learning how things work and solving problems. I collaborate with Product Management, Engineering, and QA teams to drive fixes for key product issues, prioritize them based on various factors, and ensure readiness for product launches and sunsets. I also provide operational support for member escalations and product bugs, and play an essential role in new product testing and development. My goal is to bridge the gap between sales and engineering/development and deliver solutions that meet the needs of our clients and users.