Eric Etheridge

Background

About Eric Etheridge

Highly customer centric professional with experience in leading a team of customer facing software engineers. Excel at managing large enterprise customer needs and expectations. Experienced at building training and development programs for employees, as well as technical documentation and guides. Provided guidance to the team on resolving customer problems, new feature delivery, and troubleshooting of bugs. Experienced at managing technical escalations for large clients. Very experienced with large scale multi-national product deployments (hardware and software) and complex solution implementation for large international enterprise clients. Experienced in Python development, primarily building and delivering features for REST APIs and SDKs. Guided high value clients through integration with these products, and built complex automated reporting to meet the data needs of these customers.