Eric Fladeland
Senior Customer Success Manager at Okta
Based in Naperville, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Naperville
Industry
Software Development
Company size
7K
Contact information
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e•••••••@okta.com
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Background
About Eric Fladeland
I have over 27 years of experience in delivering technical services and account management to large enterprise customers. • Service Delivery: Consistently recognized as a leader in delivering technical services and support to large enterprise customers • Account Management: Acted as a "Trust Advisor" delivering value to front line staff as well as C-suite executives at large enterprise and government customers for over seven years • Team Management: 10(+) years in leading teams with direct reports ranging from 12 to 26 people • Turnaround Management: Proven record of turning around troubled customer accounts and broken teams • Change Management: Successfully managed a number change initiatives impacting service delivery, support readiness, and organizational culture • Process Excellence: Led a global team in creating processes to enable a unified support experience for large enterprise customers • Project Management: Experienced in managing executive-level projects – both domestic and international
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