Eric G. Mack
IT Support Specialist at Sterling Infosystems Inc
Based in Newburgh, United States
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Seniority
Staff
Department
Information Technology
Location
Newburgh
Industry
—
Company size
14
Contact information
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e•••••••@sterlingts.com
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Background
About Eric G. Mack
IT Support Specialist with 3+ years of experience providing Tier 1 and Tier 2 support in fast-paced environments. Skilled in diagnosing and resolving hardware, software, and network issues across Windows and Mac systems. Security+ certified and currently pursuing a B.S. in Computer Information Systems, I bring a strong understanding of IT security fundamentals, system administration, and user support. Adept at using tools such as Active Directory, ServiceNow, and proprietary ticketing systems to support users remotely and on-site. Known for clear communication, attention to detail, and commitment to user satisfaction. Eager to grow into a System Administrator or IT Support Lead role while continuing to improve technical systems and user experiences.
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