Eric Hackett
Application Support Manager at Freddie Mac
Based in Arlington, United States
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Seniority
Manager
Department
Information Technology
Location
Arlington
Industry
Financial Services
Company size
11K
Contact information
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e•••••••@freddiemac.com
Phone
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Background
About Eric Hackett
With over 20 years of IT experience, I have a strong foundation in IT practices within production support, SOX governance/controls, Release/Change Management and other ITSM services. In managing the CMDB Operations and Governance team, I was able to foster a team atmosphere with talented team members to automate and streamline processes, exceed SLAs, and improve data completeness and correctness. With extensive knowledge of ServiceNow CMDB, ITSM, Discovery (ADDM and ITOM), and being CISSP certified, I have been able to enhance cross-departmental collaboration, to improve data quality and implement impactful ServiceNow CMDB solutions/automations and promote enterprise-wide CMDB utilization.
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