Eric Halgren

Background

About Eric Halgren

Strategic Operations Leader | Project Management Expert | Customer Experience Advocate I am a results-driven strategic leader with a proven track record of driving operational excellence, leading cross-functional teams, and executing complex projects across technology, logistics, and customer service environments. I am passionate about optimizing systems, enhancing customer experiences, and leveraging data-driven strategies to achieve organizational goals. Currently, as an Operations Manager at Via, I lead strategic initiatives to maximize revenue, streamline supply management, and achieve KPIs across multiple markets. I manage high-impact projects for King County Metro and Pierce Transit, ensuring operational scalability and compliance with legal and governmental standards. My approach prioritizes continuous improvement through SOP development, stakeholder collaboration, and a commitment to exceptional customer satisfaction. Previously, as a Project Manager Consultant at Cocrystal Pharma, I implemented Smartsheets to enhance communication and project visibility while maintaining FDA-compliant documentation. My strategic use of real-time dashboards empowered leadership with crucial decision-making insights. At Amazon, I held multiple leadership roles, including: Project Manager of Operations – JWO Technology: Led end-to-end operations for Amazon Just Walk Out technology, managing cross-functional teams and overseeing 200+ launches annually. I acted as a Scrum Master, optimized resource utilization, and implemented data metrics to drive continuous improvement. Regional Operations Manager for Amazon Go: Pioneered operational processes and customer service strategies, launching 4 Amazon Go stores while driving operational efficiency and cost savings through innovative labor planning. Logistics Leadership Roles: Launched Amazon's first delivery station in LA, setting the operational model for logistics hubs nationwide. Managed large-scale staffing, from 900+ drivers to leadership teams, enhancing customer satisfaction and operational scalability. My leadership philosophy is rooted in a commitment to team empowerment, strategic communication, and fostering a collaborative work environment. I am passionate about creating a positive team culture focused on customer satisfaction, process improvement, and operational excellence.