Eric Hanks

Background

About Eric Hanks

I spent 18 years at IBM. I started off diagnosing and repairing computers and printers at customer locations and then moved to leading a team of service reps. From there I became the Technical Services Advocate, where I oversaw service delivery for the Georgia/Florida branch office. As a TSA, I also oversaw service delivery for more than 120 field service technicians. I tracked down service delivery issues and developed ways to correct them. I created reports that filtered massive amounts of data down to manageable useful bites. I maintained the tool inventory, monitored the field tech's laptop security, and pretty much handled whatever the field techs needed to make sure they were able to do their jobs correctly. I also created presentations for branch office meetings and regional reviews. For the last 2 years I worked in contract management. There I worked with several teams that managed the maintenance contracts and inventories of large corporations. Using MS Excel we compared, verified and maintained inventories of tens of thousands of machines. During this time, I taught online Excel classes with both large groups of people and individuals as well. I've recently completed some additional training and received my Associate of Applied Science Networking Specialist degree as well as being CompTIA Network+ certified. Specialties: Networking Administration, Microsoft Active Directory. Data Analysis, trouble shooting, problem solving, and presenting information in a way that is easy to understand MS Word, MS Excel, Adobe Photoshop and others