Eric Hensley

Background

About Eric Hensley

I’m a Senior Manager in Process Management with deep expertise in Global Execution & Scale, Customer Success enablement, and enterprise change management. Over the past decade, I’ve built scalable systems, led cross-functional global teams, and delivered organizational clarity in moments of ambiguity and transformation. At Microsoft, I now lead Process Management within Global Execution & Scale (Client Operations), where my team drives governance, end-to-end contracting workflows, and customer support processes that enable sellers and clients worldwide. I’ve partnered closely with engineering to shape Salesforce and Dynamics 365 implementations, ensuring tools align with business needs, adoption goals, and scalable growth. Recognized with Microsoft’s Gold Club Award (2025) and recently promoted to Senior Manager, I’m proud of the impact we’ve had on both customer experience and enterprise transformation. My leadership style is people-first: I believe the best systems are built by empowered, supported teams. I focus on coaching with empathy, creating psychological safety, and helping individuals find purpose and growth in their work. I thrive at the intersection of process, people, and performance — where enabling teams, scaling operations, and driving change deliver measurable business outcomes.