Eric Huard

Background

About Eric Huard

I am an HDI and ITIL certified IT Manager, seasoned in operational and strategic contexts, experienced in human resources and financial management as well as project management for real property and IT transformation projects or initiatives and collaborating with central agencies on policy instruments and processes. I have a holistic, pragmatic and proactive approach as a leader, and I encourage and empower subordinates to take initiative and calculated risks. For over 25 years, I have worked in the IM/IT and telecommunication industry both in the private and public sectors, experienced with various media such as radio, television, internet and eventually becoming a telephony subject matter expert. Recently joining the cloud and email realm in the M365 environment as Manager and Acting Director of Email Services Operations at SSC. My professional development includes multiple leadership and management courses via CSPS gaining HR & Financial Authority Delegation accreditation. I constantly seek new challenges to enhance my personal and professional growth, completing COBIT, TOGAF and Lean Six Sigma courses. I have also done multiple IT/Cyber Security courses such as Security+, CRISC, CISM and CISSP, as well as several CSE courses. Additionally, I have completed project management courses such as introduction to Prince2 & Prince2 Agile, PMI CAPM and PMI PMP. Furthermore, I have recently completed a CCNA course and some Microsoft courses for Azure, Exchange and M365. My key skills and core competencies include: • Strong analytical and problem solving skills, excellent at identifying and mitigating risk • Adept at prioritizing, planning, organizing as well as setting objectives and delegating tasks or projects • Client centered, focused on results, quality service and first call resolution • Fluently bilingual with effective oral and written communication aptitudes for delivering precise and concise recommendations or training by phone, email or in person • High technical proficiency facilitating quick and productive learning in a classroom or self-taught • Proactive, resourceful, flexible and reliable within a team, an unsupervised or a virtual environment • Strategically oriented natural born leader with active listening and decision-making abilities suited for consulting, negotiating and advising with clients, colleagues and senior management regarding technical issues related to IT Infrastructure, policies, procedures and standards