Eric I.

Background

About Eric I.

I leverage my MBA and certification in Six Sigma to drive revenue growth and client engagement through innovative marketing strategies. With over 20 years of experience in consultative B2B sales, I have successfully developed and executed go-to-market strategies across various industries, including Automotive, CPG, Finance, Banking, Insurance, Food & Beverage, Tech Media Telecom, Quick Service Restaurant (QSR), Travel & Hospitality, and Pharma. I am passionate about enhancing customer retention and satisfaction by leading, attracting, and developing high performing teams and implementing continuous improvement practices. My record includes training and developing sales teams, identifying and addressing skill gaps, and enforcing performance standards to ensure all team members perform at or above stated goals. I excel in building and deepening relationships with key customers and stakeholders, consistently increasing account penetration and net new revenue. By collaborating across all areas of the organization including business and functional partners I ensure enterprise wide CX SaaS platform adoption and seamless alignment with strategic business objectives. My focus on data driven decision making, process controls, and the sharing and implementation of sales best practices supports operational excellence and maximizes client success. I thrive in dynamic, high growth environments and am adaptable to change, with a strong ability to influence and lead teams to achieve company wide objectives.