Eric I Skillins

Background

About Eric I Skillins

Countless examples exist where companies have committed to prioritizing excellent customer service to achieve goals of increased traffic, more repeat sales, greater profits and improved employee morale. Success throughout my business life (including 17 years in the US) has been dependent on determining what is most important to the customer and required from me and my organization as provider, to provide top notch/distinctive customer service. I am blessed to have a customer service mentality. In my 17 years in the US as a university student and business person, I became very aware of the high priority and execution of superb customer service. This exposure made me very aware of what it takes to be great in customer service. Another contributing factor: during my time in New York, my employer, TD Securities, were and still are, a second tier corporate bank in New York, competing with the more than 25 of the largest/most successful corporate banks in the world. We had to be distinctively good to be successful. An important element of our approach was the customer relations/personal relationship focus - to establish a very positive customer experience from the outset and then maintain and build on this experience. Our objective: to establish ourselves as a bank that corporations could expect to consistently provide a valuable and enjoyable customer experience. With this approach, I and the bank were very successful in the US. I was recognized for being one of the most proficient in executing the strategy and was often asked to "instruct"/guide new hires and transfers in customer relations and business development practices. Every position held in my business life since high school included a strong customer service component. My distinct ability to contribute to any organization is in making a difference in the provision of excellent customer service. Providing much better than average service is a way of life for me and I know what it takes to achieve this.