Eric Krawczyk

Background

About Eric Krawczyk

Responsibilities: Ownership that drives the overall customer and sales service culture. Accountability for managing sales performance and identifying sales opportunities. Develop overall store strategies and tactics to achieve sales, service and operational performance goals. Ensure maximum sales and profitability by focusing on key business initiatives. Own associate training, develop top talent, provide positive and constructive feedback, and appropriate coaching and counseling. Lead, motivate and inspire associates to create a customer-centric environment resulting in a memorable and positive customer experience; building customer retention, strong relationships, and brand awareness and loyalty. Responsible for hiring; merchandising, operations and execution of store and company standards in addition to resolving associate and customer relations’ concerns. Performance management of all associates. Participate in networking and creating positive relationships within the community. Act as a Change Champion, initiating and supporting change. Leads, coaches and motivates associates, while creating a culture that builds trust, brand loyalty and exceptional service delivery. Creates and manages a sales focused environment through the training and development of associates at all levels. Accountable for the assessment and development of all talent within the store. Partner with Talent Management Team to successfully manage the rotational program at the Associate Manager level.*Deliver exceptional customer service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution. Ensures the implementation and effective application of information, tools and systems required to meet customer needs.