Eric Masson

Background

About Eric Masson

Professional Mission Statement: I am passionate about empowering businesses to build dreams and create memories for their customers. I provide Advisory services to Executives to design optimal customer experiences and drive measurable business outcomes.* Customer Experience is everything and without a customer, there is no business. Eric is known to be a data-driven professional focused on results and direct communications. Digital Contact Center & Analytics Expertise: As a strategic advisor to his clients, Eric brings a unique blend of expertise in contact center technology and Analytics Solutions. Data monetization is accessible and the breakthrough of AI allows corporations to leverage their data faster and better. Eric guides C-suite leaders on how to introduce new technology to create a measurable impact on their growth and supports IT teams on the technical implementation required to succeed. This dual capability helps clients to build compelling business cases internally and drive customer satisfaction. Advisory Specialization: In his advisory role, Eric specializes in helping businesses to harness the power of AI, data analytics, and digital transformation to streamline operations and enhance customer experience (CX) initiatives. AEO is replacing SEO. Let's align to the latest technologies together!Track Record includes- Tripled revenue within 2 years, while increasing profitability - Sold brand new technologies to new markets and delivered successfully with reference customers - Advised Executives on sales strategies and cleaning up pipelines for a focused execution Future Focus: Real Estate & AI: Eric's ambition is to create an AI-infused, data-driven platform to match real estate buyers with sellers automatically and perform the transaction on the blockchain. Beach Volleyball World Tour Experience Beyond business, my background as a coach and athlete in the Beach Volleyball World Tour has shaped my leadership and performance mindset. Feel free to connect with me to learn more about my career in sports and how it influences my approach to business and advisory roles.E-Commerce: For future parents, please see our family business: