Eric McClenaghan

Background

About Eric McClenaghan

Reputable deliverer of Software, Mobility programs and services with sound judgement. Strategic troubleshooter, decision maker, and risk mitigator of complex technical challenges. Team Leader with exceptional communication, organizational & prioritization skills able to adapt quickly in fast paced environments. Developing & Delivering Programs & Services • Provided immediate response to level 1 and level 2 client requests • Year over year, on average reduced costs by 10% on all global programs and services • Received “Above & Beyond Award” for reducing costs by $1.4 million in connection with Bullet Train Program • Recognized for planning and leading successful roll out of Field Service Mobility Program across North America • Devised GE Energy Management Wireless Policy for North America Building Relationships & Leading Teams • Led & delivered programs & services regularly to cross functional international teams to over 500 clients • Numerous accolades received for responsiveness and communicating programs effectively to end users and leadership team • Guided many complex change initiatives by mobilizing commitment & trust among team members • Managed GE Support central internal collaboration tool for field engineer resource allocation Strategic Advisor and Partner • Determined and resolved risks through strategic problem solving, centering on customer needs • Diligently formulated resolution plans with stakeholders for successful program implementation • Monitored situations and proactively communicated to customer base and vendors to avoid potential issues • Field Services IT lead for infrastructure consultations with key stakeholders