Eric Mercer
General Manager at California Pizza Kitchen
Based in San Diego, United States
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Seniority
Manager
Department
Operations
Location
San Diego
Industry
Restaurants
Company size
3.8K
Contact information
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e•••••••@cpk.com
Phone
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Background
About Eric Mercer
Experienced Manager and Team Leader with a B.S. in Biology, seeking opportunities to apply management skills and experience in a healthcare or biotech environment. • Operational Excellence: 10+ years’ experience staff scheduling, workflow optimization, overseeing operating budgets, identifying goals and planning for successful on-time completion.• People Management: Hiring, training, mentoring, and developing teams of up to 60. Exceptional listener who helps others understand the ‘why’ behind change. Known for coaching direct reports to develop skills and abilities. • Service Excellence: Excels at training staff to deliver exceptional customer service in fast-paced environments. Maintains a level-head under pressure, and brings stability and clear direction to stressful situations, including service recovery scenarios.
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