Eric Morcom

Background

About Eric Morcom

System Administrator with advanced knowledge in the management, configuration, and maintenance of network and security infrastructure. Highly skilled in diagnosing, troubleshooting, and resolving mission-critical issues concerning company-specific hardware, software, and datacenters. An innovative and creative problem solver with a history of success in quickly and effectively implementing solutions to maintain network functionality. Offer strong customer service and collaboration skills with the ability to communicate across diverse groups. Areas of Expertise-Systems and Network Administration: Extensive experience in managing, planning, and maintaining network and security infrastructure. Set up, install and configure internal servers to reduce management complexity. Proficient in managing system upgrades and conversions-Technical Troubleshooting: Skilled in problem identification and resolution for network hardware, software and applications. Quickly analyze incidents and implement innovative solutions to minimize down time. Adept in taking on a leadership role in order to bring networks back to full functionality in an expedite manner-Storage Virtualization: Install and configure core datacenter technologies and convert servers to virtual infrastructures. Highly skilled in backup and disaster recovery planning for cloud storage-Communication: Offer strong verbal and written communication skills with the ability to convey technical material to non-technical audiences. Strong relationship building, collaboration, and customer service skills to understand end-user capabilities and appropriately assist with solutions-Customer Support: Experienced in technical support from software usage to network functionality to assist end users with identification and resolution of issues. Keen attention to detail and problem solving skills-Software: Microsoft Word, Excel, PowerPoint, Outlook, Publisher, and Access