Eric Ochoa

Background

About Eric Ochoa

As an IT professional with a decade of experience, I've established myself as a dedicated problem solver and effective team player. My expertise includes enhancing customer experience, troubleshooting complex issues, and managing urgent software glitches across platforms such as Linux, Windows, Azure, GCP, AWS, and AWS GovCloud. My collaboration with software engineers has fostered suitable environments for SaaS platforms, product development, configuration, and engineering teams, allowing me to resolve client-reported requests efficiently. Throughout my career, I have provided technical support to numerous corporate clients and retail stores while managing assets like laptops and mobile devices. My proactive approach, which involves refurbishing tech equipment instead of outsourcing, has saved over Additionally, I've assisted with procurement requisitions and maintained updated purchase receipts. I also have extensive experience coordinating tickets via ServiceNow and Atlassian Jira for different IT departments. With strong skills in React.js, Kubernetes, project management, CRM, IT operations, and other technical areas, I am committed to leveraging my knowledge to improve your business operations. Ready to troubleshoot your tech? Let's discuss how we can work together to achieve the best operational efficiency.