Eric Pingel

Background

About Eric Pingel

Proven success in operations, project and staff leadership, vendor relations, process development/improvements, negotiations, quality control, strategic planning, training, methodology development, technical roadmapping, benchmarking, budgeting, business/systems analysis, and regulatory compliance. Partner effectively with internal and external personnel, senior management, offshore resources, end-users, and technology SMEs to decipher and understand business requirements and develop and deliver successful, efficient, and profitable solutions. Successful record in project management, training, system testing, and troubleshooting, installation, and upgrade coordination as well as network reliability and process improvements. Able to resolve technical issues and unique situations through root cause analysis, resulting in consistent customer satisfaction. Review information to provide accurate and detailed answers by answering questions, reviewing options, and implementing innovative, cost-effective solutions. Effectively manage multiple projects with strict adherence to deadlines and organizational standards. Skilled decision maker; able to anticipate potential conflicts and bring to prompt resolution. Drive initiatives and lead complex technical projects to minimize end-user impact, improve network reliability/quality of user experience, and ensure client retention.