Eric Pino

Background

About Eric Pino

I am a bilingual IT professional (CCB) with extensive experience in government roles, where I’ve demonstrated adaptability and problem-solving skills in high-pressure, fast-paced environments. Recently, I began a new position as an IT Technician (IT-01) in Governance and Oversight at Shared Services Canada (SSC), where I’m excited to continue building on my technical skills and delivering valuable support. Previously, as an Intermediate Enterprise Service Desk Agent at SSC, I created service requests and incidents through complex ticketing systems like InfoWeb and SmartIT, while providing excellent customer service to clients across Canada. I hold a College Diploma in Computer Systems Technician - Networking from Algonquin College, where I took courses in Linux, Networking, Hardware, Wireless Networking, and Windows. My hands-on skills include configuring Cisco routers and switches with protocols like OSPF and BGP, diagnosing and repairing PC hardware issues, and implementing virtual networks with services such as DNS and email. Throughout my career, I’ve proven my ability to work effectively both independently and within a team. During my role at the House of Commons as a Desktop Consulting and Field Services Engineer, I supported government officials by optimizing their office setups, relocating and configuring equipment, and setting up mobile devices through Active Directory and Intune. My experience in IT Operations at IRCC involved software deployments, installing workstation peripherals, and maintaining complex IT systems, including setting up Cisco video-conferencing and managing workstations for employees returning to the office. With three years of diverse IT experience, I’m eager to leverage my technical expertise and collaborative skills to make a positive impact on my team while continuing to develop professionally in the field.