Eric Reed

Background

About Eric Reed

Eric Reed Schley Way• Bremerton, WA 98310• (360) 471-9078 • eric_reed30@yahoo.com INFORMATION TECHNOLOGY PROFESSIONAL Seeking position with a top firm in a Tier-1 technical support or help desk role. Experienced and knowledgeable information technology professional with 15+ years’ experience seeks to contribute his training and acquired skills within a Tier-1 technical support and/or help desk role. Key skills include: • Adept at Providing Computer Support • Skilled in Systems Troubleshooting, Installations, and Maintenance • Possess In-Depth Knowledge of Numerous Software Packages and Operating Systems • Top Customer-Service and Help Desk Skills PROFESSIONAL EXPERIENCE Denali Advance Integration, Seattle, WA Desktop Support 1 (December 2014 – March 2016) Provided in person and on phone support to end users, and migration for various companies Notable Accomplishments: • Completed migration from Windows XP to Windows 7 for a major hospital as well as providing end of day support afterwards. Insight Global/ Harrison Hospital, Bremerton, WA Epic Hardware Analyst (July 2014 – August 2014) Onsight support for Epic migration for hardware and mobile carts. Notable accomplishments: • Completed hardware support entire hospital including campuses, and offsite facilities. EDUCATION & CREDENTIALS US Army Information Systems Operator Course, Ft. Gordon, GA The use of computer consoles and peripheral equipment including tape drives and printers. The planning, design and implementation of computer networks. Certifications Windows 7 MCTS professional