Eric Rimmer

Background

About Eric Rimmer

General Manager – Security & Cleaning Facilities Management Strategic Leadership | Operational Excellence | Workforce Optimization Results-driven General Manager with over 30 years of leadership experience, including managing workforces of 500+ personnel in the security and facilities services sector, with a strong focus on security operations, commercial cleaning, and integrated facility solutions. Proven success overseeing day-to-day operations, ensuring compliance, improving service delivery, and achieving business growth in highly competitive and regulated environments. Core Competencies: • Security & Cleaning Operations Management • Large-Scale Workforce Supervision • Client Relationship Management & Retention • Service Delivery Optimization • Contract Negotiation & Compliance • Budgeting & Financial Oversight • Staff Recruitment, Training & Development • Health, Safety & Quality Assurance (OH & S) • Multi-Site Management & Scheduling • Risk Assessment & Incident Response Professional Highlights: • Directed operations for security and cleaning teams across multiple sites, ensuring service excellence, site safety, and client satisfaction across commercial, industrial, and government facilities. • Led and motivated large, diverse teams, building a strong culture of accountability, customer service, and high performance. • Developed and implemented standard operating procedures (SOPs) and performance metrics to enhance efficiency, reduce costs, and improve service quality. • Strong experience with tendering processes, contract management, and KPI reporting, supporting long-term client relationships and business growth. • Proven ability to analyze operational challenges, introduce sustainable solutions, and lead change initiatives that align with company objectives. • Recognized for building collaborative relationships with clients, vendors, and internal stakeholders, contributing to retention and business expansion. Leadership Style: Hands-on and collaborative, with a strong focus on people, performance, and process. Equally effective on the ground and in the boardroom. Adaptable, proactive, and committed to delivering safe, efficient, and customer-focused facility services.