Eric Rojas
Sr Outsourced Service Operations Manager - Global Outsourcing (Bpo) at Bill
Based in Conroe, United States
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Seniority
Other
Department
Other
Location
Conroe
Industry
Software Development
Company size
3.4K
Contact information
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e•••••••@bill.com
Phone
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Background
About Eric Rojas
Results-driven business professional with 10+ years of experience in customer support and BPO management, leading high-performing teams to exceed service delivery expectations. Proven expertise in vendor management, operational efficiency, and process improvement, with a track record of driving KPI achievement and enhancing customer experience. Skilled in strategic planning, relationship management, and data-driven decision-making across multi-channel support environments. Lean Six Sigma Black Belt certified, with a focus on process optimization and continuous improvement to enhance operational performance and customer satisfaction.
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