Eric Rotunda

Background

About Eric Rotunda

Personal Profile: A successful and dynamic self-starter, committed to driving business growth and improving customer satisfaction. Dedicated Business Director with proven, communication, leadership, and motivational skills, that thrives on a challenging and changing environment. Key Achievements in Current Role: Manage the complexities of delivering and sustaining a world class service to domestic and international clients. A proven track record of growing margin against contract revenue, while ensuring cost reduction savings, and growing customer satisfaction. Create and implement profit improvement initiatives that led contracts to a positive margin within the first fiscal year of the life of the contract. This was accomplished through a series of negotiations with various vendors and suppliers on cost reductions measures. Manage invoice and dispute resolution processes for invoices between BT Americas, clients, & suppliers. Work with the various teams of BT Americas to ensure contractual obligations are being met from both BT Americas and client’s perspective. Lead management interface between BT Americas and the client’s management teams, covering all elements of contractual governance.