Eric Santangelo

Background

About Eric Santangelo

As a Senior Leader, I currently serve as the Senior Manager, Data Analytics & Business Intelligence | Strategic (Ops) Technical Operations & (CX) Customer Experience, CENDIV COE. With over 19 years of diverse experience spanning Tech Ops, Engineering, Data Science, Web Development, and Analytics, I bring a wealth of knowledge and expertise to the forefront. In my extensive career, I spent 14 years in a leadership role supporting our technicians while simultaneously spearheading the development of frontline applications. These applications, utilized daily by thousands of technicians in the field, were crafted using Microsoft Visual Studio, showcasing my ability to deliver cutting-edge solutions for IOS devices with swift updates aligned to evolving business needs. My proficiency extends to being a Tableau Expert, where I leverage a unique eye for design to create strategic dashboards that visually communicate complex data to senior leadership and beyond. Renowned for outstanding interpersonal skills, I hold a solid track record of building positive relationships with both internal and external stakeholders. With a passion for innovation and technology, I thrive on improving processes and readily tackle challenges. Whether collaborating in a team environment or working independently, I consistently deliver results. My expertise encompasses utilizing cutting-edge technologies such as Databricks, SQL, Python, SQL Server, and Teradata, providing a competitive edge in our dynamic industry. I am particularly recognized as a subject matter expert in geospatial analysis and hyper-intelligent analytics. Technology and innovation are not just facets of my work; they are my specialty, driving performance and ensuring our continued success in the highly competitive landscape. Some major achievements while work ing for Comcast- highest employee credo index scores in 2016 and highest in the company in 2017- Developed and Designed the first mobile portal used in the Greater Boston Area - Developed and Designed over 70 Applications used today by Comcast Employees - Resident expert for all Computer, IOS related issues and technical issues with all Comcast Products - Design and coordinate training for all new products in GBR locally in for the technicians when needed- 2008 regional Circle of success Finalist - 2014 ace award winner - 2018 division finalist Circle of Success, Innovation in Operational Excellence - 2022 division finalist Circle of Success, Innovation in Operational Excellence