Eric Serrano
Vice President, Product Delivery Manager at Jpmorganchase
Based in Chicago, United States
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Seniority
Vp
Department
General Business & Management
Location
Chicago
Industry
Financial Services
Company size
222K
Contact information
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e•••••••@jpmorganchase.com
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Background
About Eric Serrano
As a Vice President, Product Delivery Manager at JPMorgan Chase & Co, I lead content releases across chase.com and mobile application, implementing new processes and driving audit readiness roadmap. I have a strong background in product implementations, data analytics, and business analysis, with a demonstrated history of working in the financial and software services industry. I leverage my expertise in CPQ (configure, price, quote) software to gather business requirements, create statements of work, and provide troubleshooting support to customers. I also built relationships with vendor stakeholders to develop new customizable features on Tableau and translation vendor platform. I am passionate about streamlining use cases, analyzing error log files, and evaluating trends in issues to improve software quality and customer satisfaction.
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