Eric Serrano
Enterprise Director at Dav El Bostoncoach
Based in Chicago, United States
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Seniority
Director
Department
Operations
Location
Chicago
Industry
Truck Transportation
Company size
191
Contact information
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e•••••••@davelbostoncoach.com
Phone
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Background
About Eric Serrano
A results-driven Program Director, I specialize in driving operational excellence and strategic growth for a multinational aerospace and defense organization. By serving as a trusted external supplier, I am responsible for spearheading contract facilitation, defining strategic direction, and overseeing the operations of multiple programs to consistently exceed service level agreements. My approach is rooted in an agile and data-centric mentality, where I leverage key performance metrics to guide decision-making and implement technology enhancements. This has enabled our lean operation to successfully bridge the gap with complex client expectations. As a team leader, I have a proven track record of fostering strong cross-functional relationships across all levels of the organization to encourage collaboration and optimize program delivery.
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