Eric Wallace
Sr Customer Success Account Manager at Microsoft
Based in Hartford, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Hartford
Industry
Software Development
Company size
227K
Contact information
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e•••••••@microsoft.com
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Background
About Eric Wallace
I am an innovative professional with significant experience in customer success, account management, IT leadership and systems engineering. I have held corporate management positions in financial services, manufacturing, retail and call center operations with a proven ability to build and support systems infrastructure, be it physical, virtual, hyper-converged, on-prem or cloud. Throughout my career, as an individual contributor, manager and most recently as a trusted advisor to top healthcare organizations, I have always been passionate, yet realistic, about adoption, implementation and the continuous advancement in technology to effectively solve business problems through gains in efficiency and productivity. Most importantly, I am a person of integrity, with strong ethics and morals, dedicated and loyal with an unwavering sense of urgency and responsibility. Specialties: Customer Success & Technical Account Management • Microsoft 365 • Azure • Systems Infrastructure • Solutions Management • Technology Integration • Project Management • Systems Implementations • Staff Management & Mentoring • Client Services • Vendor Relationship Management
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