Eric Yan Levesque

Background

About Eric Yan Levesque

Eric Levesque Grand-Barachois, NB ericyan1@hotmail.com (514)972-3774 Team Lead WestJet - Moncton, NB avril 2018 - actuellement Managing a team of 40 fr ont line sales and ser vice agents • Inspire and lead by providing time, knowledge and experience to guide, coach and motivate Contact Centre Agents. • To contribute towards continuous excellence within a changing environment through strong, supportive and innovative leadership while developing value added solutions. Understand, demonstrate and perpetuate a strong corporate culture and values, while ensuring standards Sole Proprietor - Flowers and gift shop Les Fleurs - Shediac, NB 2015 - actuellement Fostering and developing a locally owned business nestled in a small town by participating within the community • Manage staff of 4 employees • Training, Scheduling, Finance, budget Technical Support Supervisor for the Continuing Education Department Les Fleurs - Moncton, NB 2017 - 2018 10 month term contract • Manage a Team of 4 agents Qc Les Myriades, Lanaudière 2009 - 2015 Take care of 4 people with autism and severe behavioral disorder • Create and apply new intervention plans for each client in collaboration with a multi-disciplinary team Manager Shaw Direct - Montréal, QC 2007 - 2009 Analyze and control the quality of service and work • Manage 100 employees and 6 supervisors • Set performance and sale goals • Develop, coach and lead the supervisors so we could reach the established company's goals Training Supervisor Training Specialists 2006 - 2007 Manage and lead a team of 6 Training Specialists Supervisor and Coach - 2006 Responsible to hire, train and manage a team from startup • Responsible for the Montreal Call Center 'Start up' • Hiring and recruiting more than 150 employees • Ensuring seamless opening and operation of the new call center • Manage 25 frontline employees Baccalauréat - Leisure Université de Moncton 1994 - Compétences