Erica Bobrow
Associate Governmental Program Specialist at California Department Of Managed Health Care
Based in Sacramento, United States
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Seniority
Staff
Department
Public Administration & Safety
Location
Sacramento
Industry
Hospitals and Health Care
Company size
350
Contact information
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e•••••••@healthhelp.ca.gov
Phone
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Background
About Erica Bobrow
Successful professional with more than 15 years experience in knowledge base administration, marketing strategy implementation, and collateral development. Recognized for providing exceptional client services and engaging, award-winning customer experiences. Dedicated volunteer for local non-profit organizations that support at-risk children and their families with meals, necessities for living, and academic assistance. Qualification Highlights: • Goal Oriented • Adept Team Collaborator and Facilitator • Understands Customer Perspective • Resourceful, Innovative Thinker • Desktop Design • SmartSupport, CRM, Excel, Word, PowerPoint, Outlook • Current position: Contact Center Knowledge Base Administrator (3 Portals - 100+ Users; Subject Research and Organization; Procedure and Call Script Authoring, User Experience Designer, and QA Coordinator; Vendor Liaison; Designated Department Subject-matter expert)
Decision-makers
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