Erica Holmes

Background

About Erica Holmes

I have 10 years of experience in all varieties of customer service. In my previous roles, I was responsible for ensuring the largest impact on client/customers satisfaction is achieved. I have excellent communication skills and a strong team player. I have the ability to motivate and encourage others. I believe that my success in previous roles is due to my excellent interpersonal and organization skills. I have always met and exceeded my goals, being hard working while maintaining a commitment to provide the highest performance. I am seeking a role that will test and inspire me. My current position as a Mailing Coordinator is not delivering that challenge for me. I took this role because I made the difficult decision to move back to rural Minnesota for personal reasons. I was unable to work remotely with Midwest Aviation or Furniture Mart (South Dakota). All though, I really valued the challenges at these unique positions offered. With these different roles I have discovered how adaptable and versatile I can be. I am always striving to be better and desiring to learn new talents. I truly appreciated being a manager at Scheels. I learned so many new team building skills. This position of being a leader taught me how important remaining a positive outlook and attitude made a difference in the company’s atmosphere. I enjoyed creating positive experience for teammates and customers. I oversaw meetings and training sessions to teach the process on service and culture of the organization. Unfortunately, I had to leave this role due to COVID. I wanted a new position where I wasn’t dealing with so much the public anymore, because of the unknown at that time. I was sorrowful to depart from this role because I had learned how valuable culture of an organization can band all team members as family. It was incredible to experience that sense of unity. I prosper on new opportunities no matter the position. It has always been a priority of mine to accomplish the ultimate efficiency and the ability to apply myself to any obstacle to achieve the overall goal. With given my experience and skills I believe I am extremely adaptable to any position offered to me. My goal here is to find a company I am able to grow and thrive in.