Erica Rials
Senior Project Manager, Enterprise Pmo at Invitation Homes
Based in Hot Springs, United States
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Seniority
Staff
Department
General Business & Management
Location
Hot Springs
Industry
Real Estate
Company size
1.5K
Contact information
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e•••••••@invitationhomes.com
Phone
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Background
About Erica Rials
With 11 years of enhancing processes and the strategic CX via Project Management, Sales, and Customer Success, I value creating opportunities to drive change while making an authentic and at times humorous impact.I have extensive experience in implementing and selling SaaS products, as well as leading cross-functional disparate teams. I enjoy and am motivated by solving client needs/implementation requests and navigating them to fruition by untangling complex requirements through clear communication and actionable steps. This is made easier by my astute ability to build strong internal and external relationships. “It isn’t what we say or think that defines us, but what we do.” - Jane Austen Tools: Microsoft Office Suite | Zoom | Microsoft Teams | SharePoint | Dynamics CRM |Pendo | Jira | Salesforce | Tableau | Confluence | Concur | Calendly | QuickbaseAreas of Expertise:Project Management | Stakeholder Management | Customer Relationship Management (CRM)| Sales |Customer Satisfaction | Public Speaking | Strategic Planning | Customer Onboarding | Data Analysis & Reporting | Marketing Strategy
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