Erica Wolfe

Background

About Erica Wolfe

Dynamic and results-driven Project Manager with years of experience leading end-to-end delivery of complex data service orders at FirstLight Fiber. Adept at coordinating cross-functional teams and managing vendor relations to ensure seamless, on-time, and precise service implementations across multiple sites and carrier networks. Specialized in delivering Ethernet Virtual Private Line (EVPL) services, long-haul dark fiber, and wavelength solutions to support scalable connectivity for mobile networks and meet the high-bandwidth demands of clients. Excels in translating customer needs into actionable plans, partnering with sales, engineering, and field teams to achieve technical, budgetary, and timeline objectives. Proven track record of driving operational efficiency through process improvements, risk reduction, and maintaining quality standards. A dedicated problem-solver and proactive team contributor, skilled at handling escalations, resolving challenges, and delivering exceptional customer satisfaction. With a passion for continuous learning, I stay updated on cutting-edge network technologies and industry best practices. Whether managing in-flight projects or spearheading new initiatives, I’m committed to fostering success for both clients and the organization.