Ericca Palma

Background

About Ericca Palma

Highly motivated masters prepared registered nurse with 8 years experience in healthcare administration, program development, education and patient care. Seeking to improve operations, patient outcomes and organizational growth. Skilled in data analysis, quality review and risk management. Cardiovascular clinical content expert. Epic super user, Qlikview, SHP, Excel, Workday, Cornerstone LMS, Outlook, Gmail, Microsoft Complex alliance of clinical skills, project management, and transformational leadership with a unique legal background. Enjoy developing working relationships while maintaining a positive, upbeat attitude. Development and oversight of American Heart Association Certified Heart Failure Program. Recruiting, interviewing and hiring new staff. Readmission rates below national average, meeting all AHA benchmarks. Development of post-acute Stroke Program for Virtua HH including clinical care pathways, interventions and care plans, data analysis and tracking. Key stakeholder in development of hospice program, interviewing/hiring, trainings for staff, created in person orientation and Cornerstone LMS. Clinical input on Epic Comfort Hospice builds. Training all disciplines: RN, CHHA, Leadership, Chaplaincy, LSW, MD. Interview and train volunteers for Virtua. Regulatory compliance, joint commission and CMS. Conceptualized marketing strategies, featured in Virtua’s Heart Talk Magazine twice, program promotions and brochures for internal and external stakeholders. QAPI measures for all home health programs. Press-Ganey leadership score Tier 1, 97%