Erick Martinez
Especialista En Soporte Al Cliente at Nokia
Based in Atizapán de Zaragoza, Mexico
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Seniority
Staff
Department
Customer/Client Service
Location
Atizapán de Zaragoza
Industry
Telecommunications
Company size
100K
Contact information
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e•••••••@nokia.com
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Background
About Erick Martinez
High Experience with IP and Telecom Networks. I worked as an IP Tac engineer for Alcatel-Lucent from 2007 to 2014 and I feel very comfortable in this topic. Then I moved to Cisco for Telmex Carrier Ethernet Account working as On Site Engineer and I was there for 3 years and finally I came to Nokia to work as a Customer Interface that it is like an SPOC for certain support accounts from many customers like Altan Redes, Axtel, etc. I have a Master Degree on Project Management, I have a Telecomm Engineer Bachelor an CCNA R&S (cisco) and NRSII (Network Routing Specialist Level 2 from Nokia) certifications but those expired by now, but in process to recertificate both. Technical Knowledge: Routing, Switching, IP-Ran Networks, Carrier-Ethernet, Data-Centers Cores, Networking, Support, Customer Facing, Consulting. In Summary: more than 10 years with experience in Technical Support TAC or NOC environment, customer support, knowledge of inter-networking technologies and expertise in an extensive customer services.
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