Erick Massage

Background

About Erick Massage

Lead a professional staff of project managers, financial and support staff to ensure program goals are achieved. Provided project management expertise for multi-site operations. Managed, trained and motivated diverse, unionized work groups to efficiently deliver excellence. Self starter with excellent communication skills and strong diplomatic and interpersonal skills. Excellent knowledge of Cell Site construction practices and requirements. Proven commitment to providing exemplary customer service and completing the job profitably, on time, in a fast paced, cost constraining environment. Accomplishments and Awards include: 2009- Lead Local Manager responsible for the Verizon Excellence Award, granted to the Operating Area Manager for the Team’s effort in a FTTC project for wireless service. 2007 - Letter of Commendation for Outstanding Customer Service received for providing superior service to a major business customer. 2005 - Letter of Commendation for Outstanding Customer Service received for immediately resolving a critical failure and avoiding the loss of a multi-million dollar customer. 2004 – Local Manager responsible for the Certificate of Achievement Award granted to the Operating Area Manager for the Team’s effort in the critical move of a failed 911 system accomplished in a 24 hour period. 2003 - Letter of Outstanding Commitment to Customer Service for providing superior service to one of the largest national wireless voice providers. Dedicated to keeping abreast of emerging technologies with over 900 hours of critical supervisory and technical training and credited courses. Specialties: Siterra,Swufftrac/Norad,Oracle,ACAT,WFA,PACE, SQL CTS Business Objects, Trifectia. Granite-Web XNG, UTrack. Tirks,CASPR, NAM,ESNAP, Microsoft Office