Erick Rodriguez
Desktop Support Specialist at University Of California, Santa Cruz
Based in Santa Cruz, United States
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Seniority
Staff
Department
Information Technology
Location
Santa Cruz
Industry
Higher Education
Company size
9.3K
Contact information
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e•••••••@ucsc.edu
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Background
About Erick Rodriguez
What sets me I enjoy tackling challenges that require both problem-solving and creativity, whether by automating repetitive tasks, securing sensitive data, or developing intuitive tools. My passion lies in building secure, user-friendly systems that support both organizational and individual needs. With a commitment to continuous learning, I stay updated on best practices to deliver solutions that are as forward-thinking as they are effective. I bring 5 years of frontline IT and recent software engineering experience to the table. My career spans technical support, software development, and project leadership—all while keeping user experience at the forefront. I have a solid foundation in multiple programming languages and frameworks, including Python, JavaScript (Vue.js), PHP (Laravel), and SQL, along with a variety of development tools like Git, Jira, and Google Apps Beyond programming, I bring experience across the full software development life cycle For example, in developing a script for UCSC’s ITS Support Center, I managed requirements gathering, solution design, and deployment. This automated solution saved over an hour of manual work each day, allowing the Support Center team to quickly analyze phone queue coverage and optimize shift scheduling. From translating business needs into technical specifications to implementing DevOps practices that automated deployment, I led multiple phases of this project to successful Additional skills include database management and SQL As a Junior Business Systems Analyst at Santa Cruz Nutritionals, I developed PowerBI reports based on SQL queries that drove significant logistical improvements, resulting in a major boost to service levels in on-time shipping. I’ve further honed my skills through personal projects, including a recipe app, where I migrated from a traditional relational database to a NoSQL database to improve performance, adapting principles of data normalization to fit the requirements of modern cloud-based systems. I'm particularly drawn to organizations that strive to support well-being for every individual, and I respect organizations that take meaningful action in areas like mental health and equitable Let’s I’m always open to discussing opportunities or networking with professionals in IT, software engineering, or tech leadership. Feel free to reach out if you'd like to connect or explore potential collaborations.
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